How does the qualification process work for The Mommy Care Kit?
Here’s how it works:
- Step 1: The expecting mother completes a short online application, provides basic information, and signs the consent form.
- Step 2: Our verification team reviews insurance coverage and sends a notification via email or text once eligibility is confirmed.
- Step 3: After receiving your congratulations message, and another email and text message to schedule a short phone consultation.
- Step 4: Your kit is then processed and shipped directly to you.
How long does it take to find out if I qualify?
Our typical response time is 1-2 business days. If you haven’t heard back within that timeframe, please contact our customer service team at 888.464.9015.
What happens if I don’t qualify?
You will be notified via email and text informing you that your application is denied.
Will my insurance cover the cost of the kit?
Yes, the kit is covered by most healthcare plans.
Will I receive a bill from my insurance company?
No, but you may receive an Explanation of Benefits (EOB) from your insurance provider. This is not a bill—it simply details the items billed to your insurance. If you have questions, please contact our customer service team at 888-464-9015.
Can I get a breast pump through your company, and can I choose the one I want?
Yes! The breast pump is optional. During the application, you’ll be asked if you’re interested in receiving one. Once you’re approved, you’ll get a list of available breast pumps to choose from via email and text.
When will I receive my kit?
Once your phone consultation is completed (Step 3), your kit is processed and typically delivered within 7 business days.
Can I change my mind after completing the phone consultation?
Yes, you can. If you decide not to move forward after Step 3 (the phone consultation) or have questions, simply contact our office within 24 hours at 888.464.9015.
What if I receive the wrong size items?
No problem—just contact our customer service team at 888.464.9015, and we’ll help resolve it.
What’s your response time for phone calls, emails, and messages?
We typically respond within a few hours during business hours (Monday–Friday, 9am–5pm). Our maximum response time is usually no more than 24 hours. For quicker assistance, please call us directly at 888.464.9015.
